Monitoring and alerts.
On every connection, with a named on-call engineer.
MANAGED INTEGRATIONS
We run your integrations so your team doesn't.
Monitoring, incident response, platform API upgrades and customer connection support, under an agreed service level.
DELIVERABLES
What you get.
Incident response.
Handled within agreed response times.
Upgrades.
When platforms change APIs or auth.
Customer support assist.
For connection issues your support team escalates.
HOW IT WORKS
How the engagement runs.
Onboard
1–2 weeks (target). Runbooks, alert routes and escalation paths agreed with your team.
Run
Monthly report. Monitoring, incidents and upgrades, summarized every month.
Review
Quarterly. Service review, open risks and upcoming platform changes.
ENGAGEMENT MODEL
Scope, timeline and price.
Engagement model.
Monthly retainer under an agreed service level, with a named on-call engineer.
Timeline.
Onboarding in 1–2 weeks (target), then ongoing.
Who it's for.
Teams whose integrations are business-critical but not their core product.
Price.
Talk to us. Monthly retainer. Tiered by number of integrations and response time (business hours or 24×7).
WHO IT'S FOR
Good fit if.
- Integrations are business-critical but not your core.
- You lost the engineer who built them.
- Your support team spends hours on connection tickets.
Managed Integrations questions.
What response times do you offer?
Defined per contract; recommended tiers are in the rate card.
Can we manage integrations we built ourselves?
Yes, after an assessment, if they run on Unify Int or can move to it.
Do you talk to our customers directly?
Only if you want us to, under your brand.
What do we see each month?
A report covering connection health, incidents and their resolution, platform changes handled and any risks coming up.
Related services.
- ImplementationOur engineers design, build and launch your integrations on Unify Int with your team in the loop, then hand over code, docs and runbooks.
- Custom ConnectorsWe build connectors for niche ERPs, legacy accounting systems and regional platforms, mapped to the Unify Graph and maintained by us like every other integration.
- MigrationA planned move from Codat, another unified API or your own connectors: data mapping, a parallel run, cutover, and no forced reconnects where the platform allows token transfer.
Tell us what you need built.
Share your platforms and timeline. A Technology Center engineer replies within one business day.
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